Q: My twico flushvalve is passing water, what should I do?
A: Order replacement seal which is available on our website (
Click Here)
Q: Monobond flushvalve is passing waterA: Order replacement SV01967 which is available on our website
Q: I have cut the ratchet bars too short on the push button rods on my cisternA: Order replacement SV02067 which is available on our website (
Click Here)
Q: I have cut the rods on the push button too shortA: Order replacement E003767 which is available on our website (
Click Here)
Q: Tulip & Duchess cistern levers look the same will the Tulip one fit my DuchessA: NO they are not interchangeable.
Q: How do I remove my cistern lid from the push button cistern?A: Depress the large crescent shaped button.
Whilst depressed gently prize the smaller button from the underneath until it pops out. When this has been done, you can then remove the larger button in the same way.
When they are both removed it will expose a white plastic screw that you should carefully with not too much force remove.
As soon as you have done this the outer shroud will come out and the lid will lift off.
Please not this method is only for use with the Twico flush valve that is identified by the black and green straw like rods under the buttons.
Any other style of lid will just lift off
Q: How do I stop water running into the pan?A: Clean your cistern valve, or purchase our service kit and replace parts (see available spare parts on website). A full replacement valve can be purchased should you wish to change the full unit. For help and spares
click here
Q: How do I know what model of cistern I have?A: Take a look to the underside of your cistern lid, you will find a M or H and three number this will assist in the identification of your suite
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Link matrix file)
Q: What size tap hole do I need to cut for a sink, basin, bath and bidet taps etc?A: All basins with the exception of vessel and some countertop basins already have a 35mm hole cut into them. Most taps come with templates for baths